Just going to dump some thoughts here on trans representation in general and then on the Claire character. Hope y'all don't mind the mini-essay...
As others have said, I think it stems from people not looking too fondly on the company when it comes to these topics due to their past behaviour (and, of course, that poster) which has seen them seemingly cater to edgelords.
Speaking more generally as someone who has been 'woke' and a feminist for quite a long time now and who is trans, I have reached a point where I am tired of the incessant need to represent every identity in every single blockbuster game as I think this just generally leads to a bad place.
I cannot stand when it feels forced. We can tell, so perhaps it was best that they just largely steered clear from it because I doubt they had the chops to deal with it. The 'mix it up' poster says a lot about their internal understanding of queer activism and what it means in 2020. Also, as if people would find such a poster shocking and provocative in a 2077 derived from our timeline... So, even from a sense of place and time, it doesn't seem to make any sense other than to court some controversy in 2020. Bad storytelling and bad marketing.
Besides, looking at it from a simple perspective, it's really not that hard to nail a trans character if you want to have a trans character. If you centre everything about them around their identity, you're doing it wrong. I long for the days when there can just be trans characters, disabled characters, neurodivergent characters, etc. who just exist in the world and their identities are (largely) totally irrelevant to any plot point or cathartic release. That, for me, is more impactful and indicative of progress than anything else. You don't even have to be supportive or approving of trans people to appreciate that they exist, and that they would therefore exist within stories too. Anyway, believe it or not, many trans people don't want to relive their real-life trauma when they play video games or have it be used to harvest awards and recognition, or for the purpose of exoticism.
However, we're in a stage right now where storytellers are feeling pressured by others to make certain identities clear in their games/movies/TV shows/books, etc. so it is often just included in really awkward ways so as to avoid a mauling on social media. This makes these 'reveals' way less impactful. I think we're doing it wrong but this is the trap identity politics always had the potential to fall into and... here we are. I always hoped it wouldn't but... I don't know why I was so surprised that it did. However, this isn't the fault of trans people - this is the fault of societies failing to recognise trans-ness as anything other than a joke since the dawn of time.
Well, I say that but Inanna (later known as Ishtar, Astarte, Aphrodite, Minerva, etc.), the Sumerian Goddess of pre-biblical times - who may well be the origin of the story of Cain and Abel (see 'Inanna Prefers the Farmer' for a far more salacious but nevertheless ultimately rosier version of that story) - was said to have had a cult of non-gender binary/transgender worshippers. Past such historical curiousities, trans people are currently receiving society and media's repentance for all of the past hurt and negativity to now make it absolutely clear to everyone that trans people ARE included in stories as real people, and not just as the butt of jokes. And, as good as this is, this laboured 'apology' can be limiting too.
Personally, I am more in favour of subtlety, hints and implications because, eh, that's just more real... It not only adds intrigue, but it can generate discussion too. When there is only inclusion with a heavy hand, it just becomes a cold tick box exercise. While there can be 'markers' present in other identities (e.g. a wheelchair, someone's pattern of speech, their behaviours, etc.), trans characters may not necessarily have markers. But when they do, then there is the messy business of when someone is made to look 'too trans' which can also elicit criticism for 'othering' and not making the character just look like everyone else. But I have observed most trans characters in media are often totally passable to those who aren't looking very hard for these markers which, for most trans people, is totally unrealistic anyway. Basically what I'm saying - in fairness to any storyteller today - is that portrayals of trans characters in media can be a total minefield and an absolute clusterf*ck right now. I just generally think if a storyteller has their heart in the right place when writing such characters, and genuine care for them, this will show through - irrespective of all of the above.
There are ways around the heavy-handedness though, like... someone having a very subtle trans flag tattoo, casually taking their HRT tablets/injections in front of the character without it being overtly referenced, etc. The lack of creativity around such areas astounds me. I would assume it has to be driven by, yet again, fear of pushback for not outwardly stating that a character is trans. But, really, it doesn't all have to be: 'Oh, by the way, I'm trans. It's totally inconsequential for me to tell you that, and I don't know why I did, but just so you know!'
And on that note, I decided to watch the clip of the Claire reveal (I have no interest in playing the game right now) and I cringed. The reveal goes: "We were friends before my gender transition". To me, it seems like totally unnecessary dialogue to shoehorn in a trans character with the intention of somewhat satisfying those who would question why there isn't any trans representation in the genre of cyberpunk in 2020 when it, of course, has a sort of 'slam dunk' inherency. After all, it is seemingly the most important entry in the genre over the past 5 years, and probably will be for the next 5 years, at a time when discussion around trans issues is at a societal high. So inclusion of a trans character is absolutely essential - and yet this is a missed opportunity to actually 'say' something. But, again, I'm glad they largely sidestepped it because, evidently, I doubt they had anything overwhelmingly positive to say about being trans anyway.
To come back to the dialogue, I can't ever recall anyone ever saying 'gender transition' to me outside of a psychiatrist or seeing it written down within an explainer for cis people, an academic journal or something along those lines. It seems off. Additionally, there seems to be a conflation of 'gender transition' with one getting sex reassignment surgery (SRS) as the character immediately goes on to imply getting surgery. People need not have SRS to 'gender transition'. It's not an intrinsic part nor requirement if they choose not to remove a part of their body. So while not necessarily incorrect usage, the use of 'gender transition' within the context seems clumsy and awkward which, to me, is indicative of the writers not really being comfortable with the dialogue.
99 times out of 100 a person would just use the word 'transition' here. But, then again, perhaps there are other implications here that would cause this to be used - such as if transitioning was also used to refer to, say, 'cyber transition' in 2077. Guess it depends on how much the writing sounds like it was written in 2020, or was written with future dialogue and words in mind? At least they did one thing right and actually employed a trans voice actress which is something they could have totally messed up. They must have either felt compelled to get that right, or have been sufficiently scared into doing the right thing less they want a huge outcry (a la 'The Danish Girl').
Lastly, keep in mind this game has been around since before trans issues became a mainstream topic and I would not be surprised if Claire wasn't always transgender because, to me, that just seems like something they shoehorned in there. But, hey, I may be wrong as I haven't seen the full context of her inclusion, but I nevertheless remain sceptical.
To conclude, the company just doesn't really have anyone else to blame for Claire being ignored and being lambasted. They've had it coming. You can't keep courting transphobia and expect people to not take the opportunity to stick the boot in. Payback's a bitch and, evidently, a transgender-loving bitch. You reap what you sow. Not that it matters anyway - they've got far more problems to contend with than the ire of the LGBTQPIA+ community now.
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